You may request a return within 30 calendar days of delivery.
To be eligible, the item must be unused and in its original packaging. If the item has a quality issue, contact us and we will review the situation.
How to start a return:
- Email info@doterrastores.com with your order number and the reason for the return.
- Wait for our return instructions. Please do not send the item back before contacting us.
- Ship the item to the return address below.
Return address:
doterrastores
12588 SW 91st Ln, Dunnellon, FL 34432, United States
Return shipping is free for eligible returns. There is no restocking fee.
After we receive the returned item, we inspect it. If the return is approved, we process the refund within 1–2 business days. The refund is sent back to the original payment method. Your bank or payment provider may take 7–10 business days to show the refund on your statement.
This policy does not limit any rights you may have for damaged, defective, or incorrectly shipped items.