Welcome to doterrastores. Below are answers to common questions.
Q: Where do you ship?
A: We ship to addresses within the contiguous United States only. We do not ship internationally.
Q: How much is shipping?
A: Shipping is free for orders within the contiguous United States.
Q: How fast do you ship?
A: Orders are usually processed within 1–2 business days. Delivery takes 3–5 business days after processing.
Q: Which carrier do you use?
A: The carrier may vary. We choose a carrier based on destination, package size, and service availability. Tracking is provided when available.
Q: What is your return window?
A: You may request a return within 30 calendar days of delivery. Items must be unused and in original packaging, or have a quality issue.
Q: Who pays for return shipping?
A: Return shipping is free for eligible returns. There is no restocking fee.
Q: How long does a refund take?
A: After we receive and approve the return, we process the refund within 1–2 business days. The original payment method may take 7–10 business days to show the refund.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: How can I contact you?
A: Email info@doterrastores.com or call +1 561-634-0840, Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. You can also use the contact form at the bottom of the Contact Us page.
Q: Are you connected with another brand?
A: No. doterrastores is an independent business. We are solely responsible for this website and the products offered here. We are not affiliated with, endorsed by, or sponsored by any other company, brand, or manufacturer.
Q: What do you sell?
A: We sell essential oils, diffusers, and related wellness products.
Q: Do you give medical advice?
A: No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare professional for medical concerns.